We are glad to hear from you. Choose the route that matches your request and we will get back to you as quickly as we reasonably can.
General enquiries
Questions about the tool, feedback, or suggestions for improvement:
[email protected]
API access
For higher query limits, bulk BIN/IIN data, or integration questions:
[email protected]
Data corrections
If a lookup result appears inaccurate — for example an issuer name or card type that is out of date —
please tell us which BIN number was affected and what the correct value should be:
[email protected]
Privacy and legal
Data requests, privacy questions, or legal notices:
[email protected]
Abuse reports and takedowns
To report abuse, request removal of a listing, or submit a copyright or trademark complaint:
[email protected]
We review well-founded requests promptly. Please include the relevant URL and enough detail for us to locate the material in question.
Response time
Most messages receive a reply within two to three business days. Reports of abuse or legal takedown requests are prioritised.